Terms of service

Buy Flower Box – Petal Box Flowers and Chocolate LLC
Website: https://buyflowerbox.com

1. Introduction

Welcome to Buy Flower Box, operated by Petal Box Flowers and Chocolate LLC. These Terms of Service govern your use of our website and services. By placing an order or using our website, you agree to be bound by these terms.

2. Products and Services

We offer a curated selection of:

  • Fresh Flowers
  • Cakes
  • Premium Chocolates
  • Add-On Gifts (e.g., balloons, vases, teddy bears, etc.)

We deliver across UAE, Saudi Arabia, and Kuwait. All products are subject to availability, and we reserve the right to substitute items with similar value and quality if necessary.

3. Order Placement and Confirmation

  • Orders can be placed via https://buyflowerbox.com.
  • Upon placing an order, you will receive a confirmation email or message with your order details.
  • It is the customer’s responsibility to ensure all recipient and delivery details are accurate.

4. Delivery Policy

  • We offer same-day and scheduled delivery in our service areas.
  • Delivery times are not guaranteed and may vary due to traffic, weather, or other unforeseen circumstances.
  • If the recipient is unavailable at the time of delivery, we may contact the customer to reschedule or leave the item in a safe place (if permitted).

5. Pricing and Payment

  • All prices are listed in local currency and include applicable taxes.
  • We accept secure online payments through major international credit/debit cards and local payment gateways.
  • Cash on Delivery (COD) is available in select areas within the UAE.

6. Cancellation Policy

  • Orders may be canceled up to 12 hours before the scheduled delivery time for a full refund.
  • Cancellation requests made within 12 hours of delivery are subject to review and may not be eligible for a full refund, especially for perishable products.

7. Refund and Return Policy

Please refer to our Refund and Return Policy for complete information. Due to the perishable nature of our products, refunds and replacements are only issued under specific conditions.

8. Substitution Policy

In rare cases, substitutions may be necessary to ensure timely delivery. We reserve the right to substitute items with products of equal or higher value while maintaining the overall theme of the arrangement

9. Intellectual Property

All content on this website, including images, text, logos, and design elements, is the property of Petal Box Flowers and Chocolate LLC and may not be used or reproduced without permission.

10. Limitation of Liability

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services. Our liability is limited to the value of the product purchased.

11. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

12. Governing Law

These terms are governed by and construed in accordance with the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the UAE courts.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

📧 Email: support@buyflowerbox.com
📞 Phone/WhatsApp: +971 50 8293481